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10 Avamere Communities Earn 2024 Customer Experience Award from Pinnacle Quality Insight

Updated: Apr 1

For Immediate Release: 2/7/24


TIGARD, Ore. – Avamere Communities, senior living managed by Areté Living, is thrilled to announce that it has received the 2024 Customer Experience Award from Pinnacle Quality Insight at 10 of its senior living communities.


The award-winning communities include:

Avamere at Cheyenne in Las Vegas, Nevada

Avamere at Englewood Heights in Yakima, Washington

Avamere at Hillsboro in Hillsboro, Oregon

Avamere at Hermiston in Hermiston, Oregon

Avamere at Moses Lake in Moses Lake, Washington

Avamere at Mountain Ridge in South Ogden, Utah

Avamere at St. Helens in St. Helens, Oregon

Avamere at Wenatchee in Wenatchee, Washington

Suzanne Elise in Seaside, Oregon

The Stafford in Lake Oswego, Oregon


As long-time winners, this prestigious award recognizes Avamere Communities’ outstanding customer service and solidifies their position in the top echelon of care providers nationwide. These senior living communities were recognized across several categories, including quality of food, dining service, safety and security, dignity and respect, and overall satisfaction, among others.


“This achievement is a testament to the hard work and compassion exhibited by our team, who strive tirelessly to make every resident's journey with us an extraordinary and fulfilling experience,” states Areté Living President Sarah Silva. “This accolade is not just an award; it is a reflection of the genuine care and commitment that defines our senior living communities."


Qualifying for the Pinnacle Customer Experience Award signifies that Avamere Communities has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.


“It is our pleasure to congratulate Avamere Communities for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, HCP’s CEO. “As this award is based on employee feedback, it demonstrates the dedication that Avamere Communities has towards providing its employees with an exemplary working experience while ensuring their clients have well-trained, compassionate caregivers.”


Throughout 2023, Avamere Communities engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Leaders and teams used this feedback to drive continuous improvement in their care.



About Areté Living

Areté Living is a senior living development and management organization. Honoring its Greek definition of excellence, the team serves professionals, seniors, and their families across seven states with a mission of enhancing lives. Areté Living proudly manages Avamere Communities, The Stafford, and Ovation.

Discover more at AreteLiving.com.


About Pinnacle Quality Insight

Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit PinnacleQI.com.


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