Pinnacle Customer Experience Award
Several of our Avamere Living community-based care and skilled nursing communities earn Pinnacle Quality Insight’s Customer Experience Award annually. Our communities were named best in class amongst several notable categories, including nursing care, individual needs, dignity and respect, quality of food, activities, admission process, laundry service, and cleanliness.
As a senior healthcare advocate for 25 years, we have established the Customer Experience Award™ to ensure that every resident/patient receives exceptional assistance from his or her provider. Focusing on long-term and post-acute care, we conduct thousands of monthly surveys to establish a comprehensive review of our clients.
Every year, Pinnacle Quality Insight awards clients who have excelled at providing a superior customer experience for their patients/residents. Receiving a Customer Experience Award is no small feat. Out of the 2,700 care providers we have and the 150,000 customer interviews we conduct each year, only those that are the 85th percentile or higher receive this award.